Booking with Moving Hero guarantees automatic coverage through our insurance program, which is already included in our hourly rate. The standard insurance policy coverage for any damages during the move is $10,000.

There is a $500 deductible on the insurance policy. Or you can choose to pay $150 upfront, instead of paying the deductible if your valuables are damaged. If you pay the $150 upfront, and damages occur, you will not have to pay anything extra, which can potentially save you $350.

We also cover up to $60 on damages to walls or flooring. If you decide that you do not want us to use our moving blankets and stretch film wrap to protect your belongings, the insurance policy will be revoked and we will not be held liable for any damage that occurs during the move. Our insurance policy requires a written report from the moving agent or supervisor, which documents any damages that took place during the move.

Our insurance company requires us to write the reports while still on the scene, in order to protect us from any potential fraud incidences. Therefore, we will not be able to cover the cost of damages that are reported after employees have left the scene. It is your responsibility to check all of your belongings at the end of the move to ensure there are no damages and everything is safe.

This can be done with a moving agent or supervisor. If you come across any damages, you should report this immediately to the moving agent and/or supervisor. If you have items of significant value, please consider applying for a higher insurance policy. This way there will be more coverage for damages that may occur. It is important to consult your moving agent/supervisor about this matter before the move takes place.

Please clearly label all boxes that contain fragile items and inform the moving agent/supervisor about this so they can deal with the specific boxes in the appropriate manner. If you pack the fragile items into boxes, you must ensure they are packed securely, as we can’t be held liable for fragile items that we have not packed ourselves.

If you require packing assistance, you can hire us for this service as well.